Delete or reclassify?
Before deleting, ask whether you just want to take the call out of your analysis or delete it for good:
- Reclassifying as Not relevant is enough if the call isn't a sales call (internal, HR…). It drops out of statistics and coaching without being destroyed. See Why isn't my call showing up or being analyzed?.
- Deleting removes the call permanently.
Requesting or making a deletion
On the call page, click the trash icon.
As a user, this sends a deletion request: your manager gets a notification on their Home page and can then delete the call.
Confidentiality and GDPR
Your calls are hosted in Europe. Eagr records and analyzes calls: remember to tell your call participants that the call is being recorded. For any confidentiality or image-rights question from end clients, email us at support@eagr.ai.