'User already exists' error when accepting an invite

Trying to accept an Eagr invitation and seeing "User already exists. Use another email"? It happens when an account already exists with that address.

The most common cause

You created an account directly instead of going through the invitation email link, so it's not linked to your organization. Since the address is already taken by that account, the invitation can't apply to it.

What to do

Email us at support@eagr.ai with the address in question: we'll attach your account to your organization so you get the right access and your license.

Tip

The golden rule: always activate your account from your admin's invitation email link, never by creating a separate account. On the admin side, invites are sent from Assigning and managing licenses.