No sound captured during a simulation, when you invite the bot to a call, or with the Live Coach? It's almost always a permission issue.
In the browser (simulations and inviting the bot)
These permissions apply both when you start a simulation and when you invite the bot to a call from Eagr.
- Check that your browser has permission to access the mic for Eagr (lock icon in the address bar → Microphone → Allow).
- Select the right microphone if you have several devices (headset, built-in mic…).
- Reload the page after changing the permission.
In the Live Coach (desktop app)
The Live Coach needs the Microphone permission from your operating system:
- macOS: System Settings → Privacy & Security → Microphone
- Windows: Settings → Privacy & security → Microphone
See Getting started with the Live Coach.
Locked company machine
On some company computers, mic access is blocked by the IT admin. If you can't change the permission yourself, reach out to your IT team.
Still nothing? Email us at support@eagr.ai.