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Connect your call recording tool (Ringover, Aircall…)

Eagr connects to your recording tool (Ringover, Aircall, and others) and imports your calls and their transcripts automatically, no manual upload.

Where to connect

Go to Settings → Integrations, the Call recording section, then click Connect next to your tool and follow the instructions. It's an organization-level integration: it's done once and requires owner access to the Eagr workspace.

Screenshot: The Integrations page (call recording and CRM).

The 3 rules that decide everything

Tip

Before generating anything, check these three points, they're what makes your calls show up (or not):

  1. Your Eagr email = your identity in the recording tool. Eagr links each call by email, number or extension. If you're not registered with the same identity, the call isn't assigned to you.
  2. Call recording must be enabled on the recording-tool side, often number by number.
  3. The API key must be generated by an admin account with the right scopes. A limited key only sees part of the calls.

Ringover

  1. Sign in to the Ringover Dashboard as Administrator.
  2. Developer (sidebar) → API key → Create an API key.
  3. Under Rights, enable the access rights (Ringover recommends enabling all for a full sync).
  4. Copy the key.
  5. Check recording: Users → the user → Edit → Permissions → "Recordings and Supervision" → "Allow to record".

Aircall

  1. Sign in to the Aircall Dashboard as Admin / Owner.
  2. Integrations & API → API Keys → Add a new API key.
  3. Copy the API ID and API token immediately (the token is shown only at creation).
  4. Make sure recording is enabled on each relevant number.

Other tools

Eagr also supports Modjo, Claap, Fathom, Leexi, Sembly, Onoff, CallGear and Kiamo. The logic is the same: generate an API key as an admin and enable recording. For the detailed per-tool procedure, email support@eagr.ai.

My calls aren't showing up?

See the article Why isn't my call showing up or being analyzed?: it details the full checklist (identity, minimum duration, valid key, sufficient plan).