What does revoking a user mean?
Revoking a user does not delete their account. It sets their status to Revoked, which immediately cuts their access to the platform. All their data (calls, scores, analyses) is preserved.
A revoked user can be reinstated later if needed.
Who can revoke a user?
Revocation follows your organization's hierarchy:
- Manager: users in your team
- Director: managers below you + their team members
- Boss: anyone, including other Bosses
You cannot revoke your own account. If you need to leave the organization, contact support.
How to revoke a user
- In the left sidebar, go to Administration > Users
- In the User management section, find the user you want to revoke (you can use the search bar)
- Click the three-dot menu (⋯) on the right side of their row
- Select Revoke User
The user's status changes to Revoked and their active sessions are terminated immediately. They will be redirected to the login page.
Can I reinstate a revoked user?
Yes. A revoked user can be reactivated. Go to the same three-dot menu (⋯) on the revoked user's row and select Reactivate User.
What about permanent data deletion?
Revoking a user does not delete their data. If you need to permanently delete a user's data (calls, scores, analyses), contact the support team at support@eagr.ai.